Refund policy

RETURN & REFUND POLICY

Last updated: [Insert Date]

At ARCH Interiors, each piece is crafted or prepared with great care. Because many of our products are made-to-order or prepared specifically for each client, our return policy is designed to protect both the customer and the craftsmanship behind our work.

1. Defective or Damaged Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery.

Email: studio@arch-interiors.co.za

Please include:
• Your order number  
• Photos of the damage or defect  
• A brief description of the issue

Once reviewed, ARCH Interiors will arrange for a repair, replacement, or refund depending on the nature of the issue.

2. Non-Defective Items

Due to the custom and made-to-order nature of many of our products, we do not accept returns or refunds for non-defective items, including:

• Change of mind  
• Incorrect measurements provided by the customer  
• Slight variations in colour, texture, or finish due to natural materials  
• Custom or made-to-order furniture

3. Exchanges

Exchanges may be considered on a case-by-case basis for defective products only.

4. Delivery & Inspection

Customers are encouraged to inspect items upon delivery. Any visible damage should be reported immediately to the delivery team and to ARCH Interiors within 48 hours.

5. Refund Processing

If a refund is approved, it will be processed using the original payment method within 7–10 business days after confirmation.

6. Contact

For any questions regarding returns or refunds, please contact:

ARCH Interiors  
Email: studio@arch-interiors.co.za  
Website: https://arch-interiors.co.za